- The check-in time is between 15.30 and 19.00. The check-out is before 10.30.
- If you arrive after 19.30 we will charge you a late arrival fee (€30,00) since an appointed person should be in charge to welcome you at the apartment.
- Early check-in or late check-out should be agreed in advance with the staff.
- Smoking in the apartments is not allowed.
- Children are welcome.
- Breakfast is not included.
- City tax to be payed upon arrival, €3/night for the first 4 nights.

See the section about the apartment.

At your arrival, you will be received by the manager, or by his co-worker, at the apartment that you have booked ad, during the check-in, he will give you you the keys, explain the the equipment of the apartment and give you few information about Como, the lake and nearby cities.
You can have the check-in at the company's headquarters (via Pessina 5/7), 250 meters from the city centre, where you can park your car for 30 minutes. Here is a luggage storage too. It is necessary to tell the staff, if you choose this possibility.
The payment of the city tax will be required at the meeting. The total fee is €3/nights for the first 4 nights.

Pets are not allowed in the apartments. There are no exceptions to this rule.

All apartments are non-smoking. A penalty of € 100 will be charged if the apartment will be impregnated by 'smell of tobacco.

The apartment is delivered clean and tidy, including sheets and towels.
The cleaning of the apartments, of the bathrooms and the change of sheets is every 7 days.
The change of the towels is every three days.
You can find a broom for cleaning, inside the apartment.
Every apartment has a dishwasher; few apartments have a washing machine.

If you travel by car, there are some municipal park lots, few minutes walking from the apartments. The city center is a pedestrian area, where cars are not allowed. If you book an apartment at Il Vicolo, we can give you a temporary permit (20 minutes) to load/unload your luggages.
We can reserve you in our a parking spot, if available, at our office’s building (via Pessina 7, Como), at the price of 20,00€ per day.